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Many organisations employ internal IT support staff to administer
and manage their IT systems. Due to the vast array of systems in today’s’
workplace, most internal support staff have good general support skills
but lack in-depth specialist skills and knowledge of Microsoft Windows
Server System infrastructure products.
Insite provides comprehensive third line technical support for the
following products:
- MS Windows Server 2000 / 2003
- MS Exchange 5.5 / 2000 / 2003
- MS Terminal Server 2000 / 2003
- MS Active Directory 2000 / 2003
- MS SQL Server 7 / 2000 / 2005
- MS Clustering / Load Balancing
- MS IIS / ISA Server
- Citrix Metaframe / Presentation Server
- HP Proliant servers
- HP StorageWorks SAN’s & Tape Libraries
- VMware ESX Server
The main features of the contract are;
- A detailed audit and health check
- Secure, remote diagnostics
- Unlimited telephone support between 08.00 & 18.00
- A number of pre-paid days of on-site consultancy for pro-active
tasks and reactive support
- 2 hour response + 2 hour fix target service level agreement
- Calls out of SLA are passed to Microsoft, Citrix or VMware for
prompt resolution
Costs are based on the number of user and the complexity of the server infrastructure.
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