According to Research Analysts Forrester, you’re in good company. Challenges include inconsistent or poor service quality (40%) and the inability of the vendor or contract structure to respond rapidly to changing business needs (35%).
Outsourcing your IT Infrastructure should be a positive experience, but choosing the wrong partner will inevitably cause problems. It’s not an “off the shelf” purchase and success is down to understanding the need, experience and expertise, thoroughness of execution and attention to detail. Above all, this is a long term relationship and there needs to be a good cultural and operational fit with your outsourcer.
Is Insite a good fit for you? If you are a small to medium enterprise with an annual turnover between £15M and £400M, up to 1,200 concurrent users and predominantly Microsoft based infrastructure then we may well be the ones for you. If you are experiencing issues with your existing IT service provider and are fed up with poor service or apathetic response, then it will be worth your while to have an exploratory chat.
IT is supposed to help you run your business, but all too often it can be a hindrance. And when things go wrong, the biggest frustration is the lack of a credible explanation.
There is nothing worse than the sense of helplessness that a major IT outage can produce. And unless you are an IT expert with a thorough understanding of complex IT infrastructure, you will be in the dark about why things have gone wrong, when they will be fixed and whether or when they will recur.
You may imagine that the evolution in standards for IT technologies and process would ease the problem, but it merely serves to increase the need for specialisation; there is just so much to know, understand and practice. Experience tells us that technology gurus are unlikely to be interested in process. But managing complex IT infrastructures requires well developed, consistent processes in order to avoid problems. The irony is that frequently the only person who knows how to get the IT service restored is the person whose lack of consistent process caused the problem in the first place.
Managing a reliable, high quality and cost effective IT service requires a blend of skills, attitudes and behaviours that are not prevalent in many IT departments. It’s best left to the specialists.
Put IT in its place by calling us on 01892 686 000 or email at enquiries@insite-europe.co.uk. Use our wealth of experience with IT service provision to give your business the support it needs.
Disappointed that IT doesn't live up to expectations?
Managed the wrong way, IT has an insatiable appetite for money and quickly stands out like a sore thumb in most company budget summaries.
Mid-market businesses often make the mistake of taking a technology centric approach to IT which leads to a culture of throwing money at problems without first establishing the root cause. Nothing is more disappointing than sinking tens of thousands of hard earned pounds into an issue, only to see negligible improvements and no tangible returns.
Insite works on the principle that IT needs to be aligned with business goals and objectives if it stands any chance of being fit-for-purpose. Moreover, we understand that the effectiveness of the IT function is the sum of Capabilities, Management, Processes and Technology – on its own, the latest technology will never solve problems or support business needs.
Understanding the root cause of IT pain and setting an agenda for improvement translates directly to less waste, increased business contribution, sustained growth and competitive advantage. Use Insite’s expertise to get the maximum business value out of IT.
Join the list of satisfied clients by calling us on 01892 686 000 or email at enquiries@insite-europe.co.uk. We will be delighted to take your call.
Looking for first class reliable, cost-effective IT support for your business?
In reality, you just want IT to do what it says on the tin. You have a business to run and the last thing you need is the distraction of problematic IT.
It’s not too much to ask, but somehow, IT has become too big for its boots and continues to have a disproportionate and negative effect of business operations. The problems, more often than not, lie somewhere deep in the IT infrastructure. So why doesn’t someone just sort them out and let you get on with running your business?
Well unfortunately it takes money and when push comes to shove, IT infrastructure never gets to the front of the queue for handouts. It’s always easier to build a business case for a new business initiative than it is to do the same for an infrastructure refresh. Where is the value? Where is the ROI? And probably more importantly, who cares?
Well you should care, because, like it or not, IT infrastructure can have a very negative effect on business performance, both as an enabler (or more often disabler) and from a cost perspective (it can be a major drain on resources). Putting IT back on your side isn’t a major problem, but it does need some dedication and commitment, and of course, some senior sponsorship. One thing is for sure, it will not improve without intervention. You cannot expect technology advances to come to the rescue, because this is not a technology problem. It’s about process, expertise, good management and fastidious attention to detail. It’s what Insite excels at. We can take away the problems of IT infrastructure by stabilising it and then managing it on your behalf, taking away the pain and putting you back in control.
So if you just want first class, cost effective and reliable IT support, don’t wait for your IT infrastructure to heal itself, call us on 01892 686 000 or email at enquiries@insite-europe.co.uk. We will manage your IT infrastructure and allow you to get back to the important job of running your business.